Shipping, Return & Refund Policy

At Salsabeel Emporium, we are dedicated to providing our customers with a seamless shopping experience. Below are the detailed terms regarding our Shipping and Return & Refund policies.

Shipping Policy

We understand that timely delivery is crucial to your satisfaction. Here is an overview of our shipping process:

Order Processing

  • Orders are typically processed within 24 hours from the time of receipt.

Shipping Partners

  • We use trusted courier services, TCS and Leopard Couriers, to ensure secure and reliable delivery across Pakistan.

Delivery Charges

  • We charge a flat delivery fee of PKR 250 for all orders within Pakistan. Please note that the charges may vary under certain circumstances and are subject to change.

Estimated Delivery Time

  • Orders will typically be delivered within 3-5 business days, depending on your location.

Tracking Information

  • Once your order is dispatched, you will receive tracking details via email, SMS, and WhatsApp for real-time updates on your delivery.

Shipping Locations

  • We ship to all cities across Pakistan. No matter where you are, we’ve got you covered!

Damaged or Lost Packages

  • We take every precaution to ensure your package arrives safely. However, if your order is damaged or lost during transit, please contact us immediately at salsabeelemporium@email.com with your order details for assistance.

Shipping Policy Updates

  • We reserve the right to modify or update our shipping policy from time to time. For the most current information, please review this page periodically.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, our Return & Refund Policy ensures a smooth process.

Returns

  • Eligibility: Returns are accepted within 7 days of delivery, provided the item is in its original condition, with tags and packaging intact.

  • How to Initiate a Return: To initiate a return, please contact our customer service team at salsabeelemporium@email.com. Our team will guide you through the return process.

Refunds

  • Eligibility for Refunds: Refunds are available only for defective or damaged items.

  • Processing Time: Once your return is approved, refunds will be issued via your original payment method within 5-7 business days.

Exchanges

  • Product Availability: Exchanges are subject to the availability of the requested product. If the item is available, we will process your exchange request as quickly as possible.

  • Exchange Process: Please contact us at salsabeelemporium@email.com to initiate an exchange request.

General Information

  • Customer Satisfaction: We are committed to ensuring that all our customers are happy with their purchases. Should you face any issues with returns, refunds, or exchanges, please don’t hesitate to contact us. Our customer service team will assist you in resolving your concerns as promptly as possible.

Contact Information

For any questions or concerns regarding shipping, returns, or refunds, you can reach us through the following channels:

Your satisfaction is our top priority. We are here to ensure that your experience with Salsabeel Emporium is smooth and enjoyable.

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